Returns, Refunds & Cancellation Policy

1. Order Cancellations

Orders may begin processing shortly after they are placed. While we will make reasonable efforts to accommodate cancellation requests, cancellations cannot always be guaranteed once processing has begun or an order has been forwarded to a fulfillment partner.

Customers may request a cancellation through the available order management options or by contacting our customer support. Requests will be reviewed based on the order status and applicable requirements.

Any cancellation rights provided by applicable law remain unaffected.

2. Returns and Exchanges

Returns and exchanges for change of mind, personal preference, or ordering errors are generally not accepted, except where required by applicable law.

In certain circumstances, we may consider return requests on a case-by-case basis. Any discretionary return must be approved before the item is sent back, and return instructions will be provided upon approval.

3. Return Shipping Costs

For approved discretionary returns, customers are responsible for return shipping costs and any applicable return-related expenses, where permitted by law.

Return shipping costs may vary depending on the product and return destination and may, in some cases, exceed the original purchase price. Customers will receive the applicable return instructions before proceeding.

4. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers may contact us with their order details and a description of the issue. Photographs or other supporting information may be requested where appropriate.

We will review the request and provide a suitable resolution, such as a replacement, refund, or another appropriate remedy, in accordance with applicable law.

5. Non-Returnable Items

Certain products, including opened or used items, hygiene-sensitive products, and items designated as final sale, may not be eligible for discretionary returns.

These restrictions do not affect any consumer rights or remedies provided by applicable law.

6. Refunds

Approved refunds will generally be issued to the original payment method. For discretionary returns requiring the item to be sent back, refunds will normally be processed after the returned product has been received and inspected.

Original shipping charges and other applicable expenses may be non-refundable where permitted by law and properly disclosed. Refund processing times may vary depending on the payment provider and applicable legal requirements.

7. Shipping and Delivery

Shipping and delivery times may vary depending on product availability, fulfillment arrangements, and delivery conditions.

If an order is delayed, lost, or cannot be fulfilled, we will review the circumstances and provide the appropriate assistance, including any cancellation or refund options required by applicable law.

8. General Conditions

Returns should be arranged through our customer support or the available order management options before items are shipped back. Unauthorized discretionary returns may not be accepted.

Refusing delivery does not automatically qualify an order for a refund. Any associated costs or refund eligibility will be determined based on the circumstances, the terms disclosed at purchase, and applicable law.

We may review exceptional requests individually and offer alternative resolutions where appropriate. Nothing in this policy limits or excludes consumer rights that cannot legally be waived.